Rutland Regional receives Outstanding Patient Experience Award

Farma Darya

Vermont Business Magazine Rutland Regional Medical Center announced today that it has achieved the Healthgrades 2022 Outstanding Patient Experience Award. This distinction places Rutland Regional among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.

For this annual analysis, Healthgrades evaluated 3,173 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from July 2020 to March 2021.

Of those hospitals evaluated, 399 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.

“Being ranked among the top 10% in the nation for Outstanding Patient Experience is a recognition of our staff’s commitment to patient care,” said Claudio Fort, President and CEO of Rutland Regional Medical Center. “Throughout the COVID-19 pandemic, our hospital staff never lost sight of the importance of exceptional patient care.  Receiving this recognition, given the challenges and strains they have worked through during the past few years, is especially gratifying.”

Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital. The topic of these questions range from cleanliness and noise levels in patient rooms, to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“We applaud all recipients of the Healthgrades 2022 Outstanding Patient Experience Award for putting patient experience at the front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades. “We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”

Consumers can visit for more information on how Healthgrades measures hospital quality and access the complete methodology here.

About Rutland Regional Medical Center

Rutland Regional Medical Center, founded in 1896, is the largest community hospital and the second largest health care facility in Vermont. Rutland Regional is supported by a medical staff of 271 physicians trained in 37 specialty areas and over 1700 employees. With a strong patient-centered focus, consistent quality performance, Magnet® Nursing Recognition, and award-winning care, Rutland Regional remains dedicated to improving the health of families and individuals throughout Rutland County and beyond. Learn more at

About Healthgrades

Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and healthcare professionals. It is the #1 platform for finding a doctor and is a leader in healthcare transparency, helping millions of consumers find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. Healthgrades is part of RV Health, a Red Ventures business, which has the largest consumer health and wellness audience online across its brand portfolio including Healthline, Healthgrades, Medical News Today, Greatist, Psych Central, Bezzy and Platejoy. Each month, RV Health helps more than 100 million unique visitors live their strongest and healthiest lives. 

RUTLAND, VT – Rutland Regional Medical Center

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